dafaPrivacy Policy
This page describes what we collect when you use dafa and how we keep that data protected. When you open dafa on your Android phone, log into your account via iOS browser, or place a stake on a Liga 1 match, we record information about you. We use that information only to operate our platform, settle your bets, process your withdrawals, and comply with law. We do not sell your data to third parties.
Our privacy commitments are straightforward: we explain what we collect, why we need it, how long we keep it, and what rights you have. If you are unsure about any part of this policy, our support team can clarify. We update this policy from time to time to reflect changes in our service or legal requirements. When we make material changes, we notify you by email or through your dafa account.
What We Collect When You Use dafa
We collect information in several categories. First, we collect account information: your name, email, phone number, date of birth, and address. These details are required to create your dafa account and to verify your identity during our Know Your Customer (KYC) process.
Second, we collect financial information. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, or transfer funds through e-wallet, mobile banking, local payment, or online payment, we record the transaction details—amount, time, payment method, and outcome. This information helps us track your account balance, process withdrawals, and prevent fraud.
Third, we collect behavioural information. We log when you open dafa, which games you view (sportsbook markets like Liga 1 and Piala AFF, live blackjack tables, slots like Aviator and Sweet Bonanza, esports betting on Mobile Legends or Free Fire), how long you stay on the platform, and which stakes you place. We also record details from your device: your operating system (Android or iOS), browser type, IP address, and approximate location derived from your IP.
Fourth, we collect communication records. If you contact our support team via live chat, email, or WhatsApp, we keep a record of your inquiry and our response. These records help us improve our service and resolve disputes.
We do not collect payment card details directly
When you deposit through a wallet or bank, we never store your full card number or bank credentials. Payment processors handle those securely; we receive only a transaction confirmation.
How We Use Your Data on dafa
We use your data to operate dafa. Your account information allows us to log you in, settle your bets on football matches or live roulette, and process your withdrawal requests. Your financial records help us reconcile deposits and withdrawals, detect unusual patterns that may indicate fraud, and comply with anti-money-laundering regulations. Your behavioural data helps us understand how you use dafa—for example, whether you prefer sportsbook betting or live-dealer games—so we can improve our interface and offer features that matter to you.
We may also use your data to contact you. If your account is flagged for verification, we email you to request documents. If a withdrawal fails, we may text or email to advise you. We send promotional emails about new markets (a Piala Indonesia tournament, for instance) only if you have opted in to marketing communications.
Third-Party Processors and Data Storage
We work with third-party service providers to run dafa. Payment processors (such as Midtrans, Xendit, or others) handle your deposits and withdrawals; they receive only the transaction details necessary to complete the transfer. Our hosting provider (typically a cloud infrastructure company based outside Indonesia) stores our servers and databases. Our email provider sends transactional messages on our behalf. These processors are contractually bound to use your data only for the purposes we specify and to maintain confidentiality.
Your data may be stored on servers located outside Indonesia—for example, in Singapore or another regional data centre. When we transfer your data across borders, we use encryption and legal frameworks that protect your privacy to the same standard as Indonesian law requires.
Your Rights and Data Protection on dafa
You have the right to access the data we hold about you. To request a copy of your personal information collected by dafa, contact our support team. We will provide it within fourteen days. You also have the right to correct your information if it is inaccurate—for example, if your address on file is outdated, you can update it in your account settings.
You have the right to request deletion of your data, subject to legal limits. If you close your dafa account, we retain your financial records for the duration required by anti-money-laundering law (typically several years), but we delete other personal information within ninety days. You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional message.
Cookies and Device Tracking on dafa
We use cookies and similar tracking technologies on dafa to improve your experience. Cookies are small files stored on your device that remember your preferences—for example, your language choice, your login status, or your preferred sportsbook view. Most cookies expire after your session ends; some persist longer to speed up future logins. We use cookies to track how you navigate dafa, which helps us identify bugs and improve performance.
On Android, our app may collect mobile advertising IDs; on iOS, similar identifiers. We use these to measure the effectiveness of our marketing (for example, to see how many users who clicked an ad about a Piala AFF market actually opened dafa). You can reset or limit ad tracking in your device settings.
How Long We Keep Your Data
We keep your account information for as long as your account is active, plus five years after you close it. We keep financial records (deposits, withdrawals, stakes, outcomes) for at least five to seven years, as required by law. We keep server logs (IP addresses, browser details, access times) for thirty days. We keep support communications indefinitely unless you request deletion.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data on dafa, contact our support team. We operate support in English and local languages. You can also reach out if you believe we have mishandled your information or if you wish to lodge a complaint with your local data protection authority.
We at dafa are committed to protecting your privacy. Our systems use industry-standard encryption, and we regularly audit our data practices. Your trust is essential to us, and we take data protection seriously. Services are available only where local law permits; by using dafa, you acknowledge that you are accessing it from a jurisdiction where it is lawful to do so.